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TCP/ IP Trouble Shooting

The following section is for reference and trouble shooting only. Most of users don?™t need to worry about the setting of TCP/IP, DNS after you install window 95 Dial-Up networking component. Our system will send those IP and DNS setting to your computer automatically once you are connected.

Remember, you don?™t need to setup any IP or DNS setting for connecting to us. You only need to check those setting when your encounter problem.

Q1. I have "dial-up networking" in "my computer" folder and follow the procedure to make a new connection. But after dialup into TieUs Internet, I was rejected on the login and password checking procedure, what happened ?

A1. In some case, especially reinstalling older version of window 95, you will find that you have the dial up networking component but without the TCP/IP installed. To check you have TCP/IP installed, go to Control Panel and then go to "networking" under network component list you should able to find TCP/IP installed. If not, continue next FAQ to install TCP/IP component.

Q2. (1)I have installed the dial-up networking during the window95 setup, but I still cannot find dial-up networking component in my computer folder when I open it.? (2) I can see the dial-up networking icon, but when I proceed to new connection. A dialog box ask me to install Microsoft dial-up adapter ?

A2. If you have restart your computer and the dial-up networking icon still not shows up in my computer folder, or you cannot proceed the new connection in your dial-up networking. You have to install the following component step by step.

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