TieUs Internet Inc.
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This page contains answers to common questions handled by our support staff,
along with some tips and tricks that we have found useful and presented here
as questions.

  1. Is there a news server in TieUs ?
  2. How can I dial up to connect to TieUs?
  3. How can I contact TieUs technical support team?
  4. How do I setup Microsoft internet mail package ?
  5. How can I set up IE Outlook Express with TieUs ?
  6. How can I set up mail in Netscape Communicator with TieUs ?
  7. Why it is gray in the "save password" check box of Dial-Up window before connecting to TieUs?
  8. How can I set up TieUs dial-up networking in order to get connected to the internet ?
  9. TCP/ IP Trouble Shooting !
  10. What are the most possible reasons for not able to connect with Tie-Us?
  11. How can I set up Eudora Light E-mail system with TieUs ?

Is there a news server in TieUs?

Currently, We DO NOT carrying any news groups, but you can subscribe third party news group servers.

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How can I dial up to connect to TieUs ?

Please refer to our user manual page for detail setup

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How can I contact TieUs technical support ?

If you can not find answers for your questions from this site, you still
can contact our technical support team by:

1) Send your questions and description of your set up in detail

    to support or

 

2) Post your questions to our Discussion page, or

3) Call our office at 604- 606-0668 for support!

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How do I setup Microsoft internet mail ?

Mail server setup:

1) Active or open your "internet mail" program, go to "mail -> options" in the top toolbar

2) Choose "server", fill out the following fields:

Name: your full name
E-mail address: yourloginname@tieus.com
Outgoing Mail(SMTP): mail.tieus.com
Incoming Mail(POP): mail.tieus.com
Pop3 account: your loginname
Password: your password

3) Click "Ok" to save the result.

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How can I set up IE Outlook Express with TieUs ?

Please refer to our user manual page for detail setup

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How can I set up mail in Netscape Communicator with TieUs ?

Please refer to our user manual page for detail setup

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Why it is gray in the "save password" check box of Dial-Up window before connecting to TieUs ?

Please refer to our user manual page for detail setup

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How can I set up TieUs dial-up networking in order to get connected to the internet ?

Please refer to our user manual page for detail setup

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TCP/ IP Trouble Shooting !

Please refer to our user manual page for detail setup

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What are the most possible reasons for not able to connect with Tie-Us?

a). The user name or password you input is incorrect.
b). Input
uppercase of user name or password.
c). Your payment does not reach Tie-Us
over 10 days after beginning of your next

     billing cycle.
d). Your credit card is
expired, over credit limit or cancelled.
e). Your access hours is
over limit without arrange overtime payment, for overtime

     payment arrangement,please call TieUs .
f ). Your last connection with Tie-Us was not
ended properly.
g). Someone is using your account with you to connect with Tie-Us

     simultaneously.
h). Your computer internet setting has been changed or destroyed.
i ). Prime-time restriction users try to login at prime time interval.

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How can I set up Eudora Light E-mail system with TieUs ?

Please refer to our user manual page for detail setup

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